At Camp And Explore, we understand that getting your camping gear on time is crucial for planning your outdoor adventures. That’s why we’ve streamlined our delivery process to ensure your orders reach you as quickly and efficiently as possible. Here’s everything you need to know about our delivery options and timelines.
Shipping Options
We offer two main shipping options to cater to your needs:
- Standard Shipping: For those who need their gear a bit faster, we use DHL or FedEx. Orders are typically processed within 1-2 business days, and delivery takes 10-15 days after shipping. The cost for standard shipping is $12.95.
- Free Shipping: For orders over $50, we offer free shipping via EMS. This option takes a bit longer, with delivery times ranging from 15-25 days after shipping. It’s a great choice if you’re not in a rush and want to save on shipping costs.
Global Reach
We are proud to serve campers around the world. Our global shipping covers most regions, with the exception of a few remote areas in Asia and other locations. No matter where you are, we strive to get your gear to you as quickly as possible.
Order Processing
Once you place your order, our team works diligently to process it within 1-2 business days. This includes picking, packing, and preparing your items for shipment. We ensure that every product is carefully checked to meet our high-quality standards before it leaves our warehouse.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. This allows you to monitor the progress of your delivery in real-time. Whether you’re eagerly awaiting your new tent or checking on the status of your camp chairs, you’ll always know where your gear is.
Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you need to return or exchange an item, you have 15 days from the date of receipt to do so. Please ensure the item is in its original condition and packaging. For more details, visit our Returns Policy page.
Customer Support
If you have any questions about your order or need assistance with delivery, our customer support team is here to help. You can reach us at [email protected]. We’re committed to making your shopping experience as smooth and enjoyable as possible.
Thank you for choosing Camp And Explore for your outdoor gear needs. We look forward to being a part of your next adventure!