FAQ

We offer a wide range of tents including 10+ Person Tents, 2-3 Person Tents, 4 Person Tents, 6 Person Tents, 8-9 Person Tents, Backpacking Tents, and Cabin Tents. We also have tents categorized by temperature ratings such as 24 °F And Below, 25 – 39 °F, 40 – 49 °F, and 50 °F And Up.

Yes, we offer a variety of camping accessories including Battery Lanterns, BatteryGuard, Beach Shades, Camp Chairs, Camp Furniture, Camp Seating, and Canopies & Shelters.

We offer two main shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and takes 10-15 days after shipping, and Free Shipping via EMS for orders over $50, which takes 15-25 days after shipping.

Orders are typically processed within 1-2 business days. This includes picking, packing, and preparing your items for shipment.

Yes, once your order is shipped, you will receive a tracking number via email to monitor the progress of your delivery in real-time.

You have 15 days from the date of receipt to return or exchange an item. Please ensure the item is in its original condition and packaging. For more details, visit our Returns Policy page.

To initiate a return or exchange, please contact our customer support team at [email protected] with your order details and reason for return/exchange.

We accept Visa, MasterCard, JCB, and PayPal for your convenience.

Yes, we use secure payment gateways to ensure your payment information is protected.

You can reach our customer support team at [email protected]. We are here to assist you with any questions or concerns you may have.

Our customer support team is available Monday through Friday, 9 AM to 5 PM (EST).